Privacy Policy

1.1 Personal Information (provided directly by you)

• Full name
• Age and date of birth
• Gender
• Email address
• Phone number
• Residential address
• Government ID documents (Aadhaar, Passport, PAN, etc.)
• Emergency contact details
• Payment information (handled by payment gateway, not stored by Hubode)
• Booking and stay details

1.2 Automatically Collected Information (from website/app)

• Device information
• IP address
• Browser type and version
• Pages viewed, time spent, clicks
• Cookies and similar tracking technologies

1.3 CCTV & On-Property Data

• CCTV footage in common areas
• Visitor logbook entries
• Access log data from smart locks and entry systems

1.4 Third-Party Data (if you interact with partners)

• Payment confirmation from payment gateway
• Information from customer support platforms
• Data from marketing or analytics tools

2.1 To Provide Services

• Process bookings and reservations
• Verify identity and eligibility
• Manage your stay at Hubode
• Provide support and communication
• Handle billing, invoicing, and refunds

2.2 Safety & Security

• Access control in female-only properties
• Monitoring via CCTV in common areas
• Emergency and incident management

2.3 Website Improvements

• Improve user experience
• Fix technical issues
• Analyse website performance

2.4 Marketing & Communication

• Send updates, offers, and announcements (only with your consent)
• Conduct surveys and feedback collection

3.1 Storage

• Data is stored securely on encrypted servers or systems
• Access is restricted to authorized personnel only
• Payment details are not stored by Hubode; they are processed by secure third-party gateways

3.2 Retention

• Legal compliance
• Security and audit requirements
• Completing the service (booking, stay)

4.1 Service Providers

• Payment gateways
• Security & CCTV vendors
• Housekeeping or facility management partners
• IT, cloud hosting, and analytics providers
• Customer support platforms (WhatsApp API, email service tools, etc.)

4.2 Legal Requirements

• Police or government authorities
• Court orders
• Legal or regulatory compliance needs

4.3 Internal Purposes

• Shared within Msphere Holdings Private Limited for operational and safety requirements

Cookies help us:

• Understand website traffic
• Improve performance
• Personalize user experience

• Access your data
• Correct inaccurate information
• Request deletion (where legally allowed)
• Withdraw marketing consent
• Request a copy of your stored data

• Hubode Living LLP – Msphere Holdings Private Limited
• Email: support@hubodeliving.com
• Phone: +91 81298 39090
• Address: Hubode Roots, Canal Road, Eranhipalam, P.O Civil Station, Calicut, Kerala – 673006, India